Privacy Policy

This privacy policy (the “Policy”) is an integral part of the Terms of Use (the “Agreement”) between Positive Increment LDA (“Company”, "we" or "us"), located at Rua Alfredo Vitorino Costa, no 72, Distrito: Lisboa, Concelho: Loures, Freguesia: Santa Iria de Azoia, São João da Talha e Bobadela, 2695-772 São João da Talha, and users ("you" or "user") of the incrementlda.com website ("Website") and any related materials associated with its use. All the terms used herein are used with the same meanings as the Agreement provides unless otherwise are directly set out hereby. 

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you visit our Website or interact with our services. By using our Website, you agree to the terms of this Privacy Policy. If you have any questions or concerns regarding our data practices, please contact us using the information provided below:

Positive Increment LDA, address: Rua Alfredo Vitorino Costa, no 72, Distrito: Lisboa, Concelho: Loures, Freguesia: Santa Iria de Azoia, São João da Talha e Bobadela, 2695-772 São João da Talha

Email: info@incrementlda.com

This Privacy Policy applies to all users of our Website and outlines the data we collect, how we use it, and your rights regarding your personal information.

We reserve the right to revise the Policy in response to new developments or changes in legislation and the wider data protection environment. It is advisable to check this page periodically to ensure that you are comfortable with any modifications made to the Policy.

We collect various types of information from and about users of our Website, including personal information, non-personal information, and information collected through cookies and tracking technologies.

1.1. Personal Information

We may collect personal information that you voluntarily provide to us, such as:

• Name: Collected when you fill out forms on the website, such as the contact form.

• Email Address: Collected when you subscribe to our newsletter, complete the contact form, or request information.

• Other Information: Any additional information you choose to provide when you communicate with us through the website (e.g., phone number or company name).

The personal information collected is used to respond to your inquiries, provide requested services, and communicate with you regarding updates, promotions, or changes to our services.

1.2. Non-Personal Information

We also collect non-personal information automatically when you interact with our Website. This may include:

• IP Address: Used for analytics purposes, such as understanding user location and managing website security.

• Browser Type and Device Information: Collected to optimize the website's performance and user experience.

• Usage Data: Information about your interaction with the website, including the pages viewed, the time spent on each page, and any links clicked.

• Referral Data: The source that led you to our Website (e.g., search engines, social media, external websites).

• This non-personal information helps us to analyze trends, administer the website, and improve our services.

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small data files stored on your device that help enhance your user experience. We use the following types of cookies:

• Essential Cookies: Necessary for the Website to function properly, such as those that facilitate navigation and access to secure areas.

• Analytical/Performance Cookies: Used to understand how visitors interact with the website, allowing us to improve its functionality.

• Functional Cookies: Enable website personalization, such as remembering your preferences or login details.

• Targeting/Advertising Cookies: Track your browsing activity to deliver personalized advertisements and marketing content.

You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Here’s a draft for Section 3: How We Use the Information:

2.1. Providing Services

The information we collect is used to operate, maintain, and improve our website and services, including:

• Responding to Inquiries: We use your personal information to respond to your questions, requests, or feedback submitted through our contact forms.

• Enhancing User Experience: Non-personal information helps us analyze how visitors interact with the website, allowing us to make improvements to the content, design, and functionality.

• Ensuring Website Security: We may use certain data, such as IP addresses, to protect the website and our users against malicious activity or unauthorized access.

2.2. Marketing and Communications

We may use the information you provide to communicate with you about our services, including:

• Sending Newsletters: If you subscribe to our newsletter, we will use your email address to deliver periodic updates, industry news, and other relevant content.

• Promotional Materials: We may send you promotional content, special offers, and information about services that may interest you, in accordance with your preferences.

• User Feedback and Surveys: We may use your contact information to request feedback on your experience or participate in surveys to help us improve our offerings.

Please note that if your data is collected for marketing purposes, we will request your specific consent before processing. You will also have the right to withdraw your consent at any time, without any cost. To opt out, simply click the "Unsubscribe" button included in our marketing emails.

2.3. Legal Compliance

We may process your information when it is necessary to comply with legal obligations, such as:

• Responding to Legal Requests: Sharing data to comply with applicable laws, regulations, court orders, or other legal processes.

• Enforcing Our Policies: Using your information to investigate and address any violations of our terms of use or other agreements.

• Protecting Rights and Safety: Disclosing information as necessary to protect the rights, property, or safety of our company, users, or the public.

2.4. We process your data based on the following legal grounds:

Your Consent

• When you have explicitly consented to the processing of your personal data for specific purposes.

Contractual Necessity

• Processing is necessary to perform a contract to which you are a party, or to take steps at your request before entering into a contract. This allows us to provide access to the Website, deliver relevant services, communicate with you regarding your use of the Website, respond to your requests, and update you on services, products, and other information.

Compliance with Legal Obligations

• Processing is necessary for us to comply with applicable legal obligations.

Legitimate Interests

We may process your data based on our legitimate interests or those of a third party, provided these interests are not outweighed by your rights and freedoms requiring the protection of personal data. Under this basis, we may:

a) Analyze user activity and support users in different regions.

b) Ensure the proper functioning and improvement of various versions of the Website.

c) Develop and optimize the Website.

d) Maintain the security and safety of the Website.

e) Enforce agreements, prevent and address fraud, and comply with legal requirements

We may share your data in the following situations and take steps to ensure its protection when shared:

3.1. Service Providers

• We share data with trusted third-party service providers who assist us in delivering and improving our services. These providers are obligated to use your data solely for the purpose of providing services to us and are required to implement appropriate data protection measures.

3.2. Legal Authorities

• We may disclose your data to comply with legal obligations, respond to lawful requests from public authorities, or to protect our rights, safety, and property or those of others.

3.3. Business Partners

• We may share data with business partners in connection with joint marketing activities, co-branded services, or business transactions such as mergers, acquisitions, or asset sales.

3.4. Data Storage

• We use G-Suite services, which may be operated by Google LLC (California, USA), Google Ireland Limited (Republic of Ireland), Google Asia Pacific Pte. Ltd. (Singapore), or other affiliated entities that control, are controlled by, or are under common control with Google LLC, as our data storage provider. For more details on data processing practices, please refer to Google's Privacy Policy.

3.5. Data Analysis

• We utilize Google Analytics services, which may be operated by Google LLC (California, USA), Google Ireland Limited (Republic of Ireland), Google Asia Pacific Pte. Ltd. (Singapore), or other affiliated entities that control, are controlled by, or are under common control with Google LLC, to analyze website usage and improve user experience. More information on how Google processes data can be found in Google's Privacy Policy.

We take measures to ensure that any data shared with third parties is protected by appropriate safeguards, including contractual agreements that uphold data protection standards.

4.1. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with our legal obligations, resolving disputes, and enforcing our agreements. The retention period for personal data varies depending on the type of data and the purpose for which it was collected.

4.2. The following criteria are used to determine the appropriate retention periods for your personal data:

• Legal Obligations: We may retain personal data for the duration required by applicable laws and regulations.

• Contractual Requirements: If you have entered into a contract with us, we may retain your personal data for the duration of the contract and for a reasonable period thereafter to address any potential claims or disputes.

• Business Needs: We assess the necessity of retaining your personal data based on our operational needs, including maintaining accurate records for business operations, compliance, and auditing purposes.

• User Consent: If we process your personal data based on your consent, we will retain it until you withdraw that consent, unless we have another lawful basis for processing your data.

4.3. Upon expiration of the retention period, we will securely delete or anonymize your personal data in accordance with our data protection policies and applicable regulations.

5.1. As a user, you have certain rights regarding your personal data. These rights include:

• Right to Access

You have the right to request access to the personal data we hold about you. This allows you to confirm whether we are processing your data and to obtain a copy of that data.

• Right to Rectification

You have the right to request the correction of inaccurate or incomplete personal data. If your data is incorrect or out of date, you can ask us to update it.

• Right to Deletion

You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent on which the processing is based, or if you object to the processing and there are no overriding legitimate grounds for our processing.

• Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer your personal data to another data controller if technically feasible.

• Right to Object

You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

• Right to Restrict Processing

You have the right to request the restriction of processing your personal data in certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.

5.2. How to Exercise Your Rights

To exercise any of these rights, please contact us using the following methods:

Email: info@incrementlda.com

Mail: Positive Increment LDA, address: Rua Alfredo Vitorino Costa, no 72, Distrito: Lisboa, Concelho: Loures, Freguesia: Santa Iria de Azoia, São João da Talha e Bobadela, 2695-772 São João da Talha.

When contacting us, please provide sufficient information to verify your identity and specify which right you wish to exercise. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

5.3. If you are not satisfied with our response or believe that we are processing your personal data unlawfully, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

6.1.We prioritize the implementation of stringent security measures to safeguard your personal data throughout its lifecycle. These measures include protection against unauthorized or unlawful processing, accidental loss, destruction, or damage.

6.2. While we implement these security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. However, we strive to protect your personal data using commercially acceptable means and continuously improve our security practices.

7.1. We use cookies and other tracking technologies to enhance your experience on our Website, improve our services, and analyze how users interact with our content. This section explains the types of cookies we use, their purposes, and how you can manage your cookie preferences.

7.2. Cookies are small text files that are stored on your device when you visit a website. They help the website remember information about your visit, such as your preferences and login information, making your browsing experience more efficient.

7.3. Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic features such as page navigation and access to secure areas of the site.

• Performance Cookies: These cookies collect information about how users interact with the Website, helping us understand which pages are popular and how visitors move around the site. This information is used to improve the Website’s performance.

• Functional Cookies: These cookies allow the Website to remember your preferences (such as language or region) and provide enhanced, personalized features.

• Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

• Tracking Technologies: In addition to cookies, we may use other tracking technologies such as web beacons, pixel tags, and local storage to collect and store information about your usage of our Website. These technologies help us analyze trends, administer the site, and gather demographic information about our user base.

7.4. Managing Cookie Preferences:

You have the option to manage your cookie preferences at any time. Most web browsers allow you to refuse cookies or alert you when a cookie is being sent. You can typically modify your browser settings to decline cookies. Please refer to your browser's help section for instructions on how to change your cookie preferences.

• For the users of Internet Explorer

• For the users of Firefox

• For the users of Chrome

• For the users of Safari web and iOS. 

• For the users of Android.

7.5. By using our Website, you consent to the use of cookies and tracking technologies as described in this section. If you choose to decline cookies, some features of the Website may not function as intended.

8.1. Your personal data may be transferred to and processed in countries outside of your home country, including countries that may not have the same level of data protection laws as your jurisdiction. Such transfers may occur, for example, when we utilize service providers or partners located in different countries to facilitate our services.

8.2. To ensure that your personal data is adequately protected when transferred internationally, we implement appropriate safeguards in compliance with applicable data protection laws. These safeguards may include:

• Standard Contractual Clauses: We may enter into agreements with third parties that include Standard Contractual Clauses (SCCs) approved by relevant data protection authorities. These clauses ensure that personal data is treated with the same level of protection as required by your home country.

• Adequacy Decisions: In some cases, we may transfer your personal data to countries that have been recognized by the European Commission or relevant authorities as providing adequate protection for personal data. In such cases, no additional safeguards are required.

• Other Legal Mechanisms: We may rely on other legal mechanisms for international data transfers as permitted by applicable data protection laws.

8.3. If your personal data is transferred outside of your home country, we will inform you of the specific safeguards that apply to such transfers. You have the right to request further information about the safeguards in place and how we protect your data when it is transferred internationally.

8.4. By using our services, you consent to the transfer of your personal data to countries outside your home country as described in this section. If you have any questions or concerns regarding international data transfers, please contact us for more information.

Our Website is intended for use by individuals who are at least 18 years old. We do not knowingly collect personal data from anyone in this age group. If we become aware that a child under the age of 18 has provided us with personal information without parental consent, we will take prompt action to delete that information from our records. If you believe that we may have collected personal data from a child under the legal age, please reach out to us at info@incrementlda.com.

If you have any questions, please contact us:

Positive Increment LDA, address: Rua Alfredo Vitorino Costa, no 72, Distrito: Lisboa, Concelho: Loures, Freguesia: Santa Iria de Azoia, São João da Talha e Bobadela, 2695-772 São João da Talha

Email: info@incrementlda.com